Terms of service
General Terms
By accessing and using KaleiChiffon's services, you agree to comply with these Terms of Service. These terms apply to all visitors, users, and others who access or use our website.
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the new terms.
User Agreement
- You must be at least 18 years old or have parental consent to make purchases
- You agree to provide accurate information when placing orders
- You are responsible for maintaining the confidentiality of your account information
- Any fraudulent activity will result in immediate termination of service
Limitation of Liability
KaleiChiffon shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
- The use or inability to use our services
- Unauthorized access to or alteration of your transmissions or data
- Any products purchased through our website
- Any third-party content or services
Intellectual Property
All content on KaleiChiffon, including text, graphics, logos, images, and software, is our property or the property of our licensors and is protected by international copyright laws.
You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.
Refund Policy
Returns & Exchanges
We accept returns within 30 days of purchase for unworn, unwashed items with original tags attached. Customers are responsible for return shipping costs.
Refund Processing
Refunds will be processed within 7-10 business days after we receive the returned items. The refund will be issued to the original payment method.
Non-returnable Items
- Final sale items (clearly marked)
- Personalized or custom-made products
- Items without original tags or packaging
Dispute Resolution
Any disputes arising from your use of our services will be resolved through binding arbitration in accordance with the rules of the International Chamber of Commerce.
You agree to first attempt to resolve any dispute informally by contacting our customer service team before initiating arbitration.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where KaleiChiffon is registered, without regard to its conflict of law provisions.
Contact Information
For any questions regarding these Terms of Service, please contact our customer service through the designated channels on our website.