Privacy policy
Information We Collect
At KaleiChiffon, we collect the following types of personal information when you interact with our website:
- Contact Information: Name, email address, shipping/billing address, phone number
- Payment Information: Credit card details (processed securely through our payment gateway)
- Order Details: Products purchased, order history, preferences
- Technical Data: IP address, browser type, device information, cookies
- Communication Data: Customer service inquiries and responses
How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders for dresses, tops, jackets, pants, skirts, and sets
- To communicate about your orders, including shipping notifications and customer support
- To improve our website, products, and services through analytics
- To prevent fraud and enhance security
- To comply with legal obligations
We will never sell your personal information to third parties.
Data Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors, shipping carriers, and IT service providers
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
All third parties are contractually obligated to protect your data and use it only for the services they provide.
Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences and shopping cart
- Analyze website traffic and performance
- Provide personalized product recommendations
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL encryption for all data transmissions
- Secure storage with access controls
- Regular security assessments
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Restrict or object to processing of your data
- Receive your data in a portable format
- Withdraw consent (where applicable)
- Not be discriminated against for exercising your rights
To exercise these rights, please contact us through our website's contact form.
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Order information is typically retained for 5 years for tax and warranty purposes.
International Data Transfers
As an international business, your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws through appropriate safeguards.
Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.
Policy Updates
We may update this policy periodically. The effective date at the top indicates when the policy was last revised. We encourage you to review this policy regularly.
Contact Us
For any questions about this privacy policy or your personal data, please use the contact form on our website.