Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 7-14 business days after processing. Express shipping options (3-7 business days) are available at checkout for an additional fee.
Which countries do you ship to?
We currently ship to most countries worldwide. During checkout, you can enter your address to confirm availability in your region.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
How do I initiate a return?
Please contact our customer service team with your order number and reason for return. We'll provide return instructions and the appropriate address.
Do you offer exchanges?
We currently don't offer direct exchanges. For a different size or color, please return the original item and place a new order.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements in both inches and centimeters. We recommend measuring yourself and comparing to these charts for the best fit.
What materials are your products made from?
We use various high-quality fabrics including chiffon, cotton, polyester blends, and more. Material composition is listed in each product's description.
Are your products true to the website images?
We strive to represent our products accurately, but slight color variations may occur due to monitor settings. If you have specific color concerns, please contact us before ordering.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment methods depending on your location.
Is my payment information secure?
Yes, all transactions are processed through PCI-compliant payment gateways with 256-bit SSL encryption. We never store your full payment details on our servers.
Do you charge sales tax?
Taxes are applied according to local regulations in the destination country. The final amount will be displayed before you complete your purchase.
Customer Service
How can I contact customer service?
Please use our contact form for any inquiries. Our team typically responds within 24-48 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT+8). Emails received outside these hours will be answered the next business day.